Shipping Policy
Security Policy
At Optimal, we take your privacy and security seriously. Our website is protected with the latest industry-standard security measures to ensure your personal and payment information is safe.
At Optimal, we take your privacy and security seriously. Our website is protected with the latest industry-standard security measures to ensure your personal and payment information is safe.
SSL Encryption
We use 256-bit Secure Socket Layer (SSL) encryption to protect all data transmissions on our website. SSL ensures that all sensitive information—such as your name, address, and credit card details—is encrypted and transmitted securely between your browser and our servers.
PCI DSS Compliance
Our payment processing systems comply with the Payment Card Industry Data Security Standards (PCI DSS) required by major credit card brands, including VISA. Your card information is never stored on our servers. All transactions are processed securely through Authorize.net using tokenization and end-to-end encryption.
Fraud Prevention
We use advanced fraud detection tools and AI-based systems to monitor all transactions for suspicious activity. If we detect unusual activity, we may contact you to verify the transaction before processing.
Secure Account Access
To further protect your account:
- We encourage strong, unique passwords.
- We use multi-factor authentication (MFA) where available.
- We monitor login attempts and will lock accounts after repeated failures.
Data Privacy
Your personal information is handled in accordance with our [Privacy Policy] and never shared with third parties without your consent, unless required by law.
If you have questions about how your data is protected, please contact us at [Your Support Email].Shipping & Delivery Policy
We aim to ship your order as quickly and safely as possible. Below are our shipping terms and processes.
Processing Times
Your personal information is handled in accordance with our [Privacy Policy] and never shared with third parties without your consent, unless required by law.
If you have questions about how your data is protected, please contact us at [Your Support Email].Shipping & Delivery Policy
We aim to ship your order as quickly and safely as possible. Below are our shipping terms and processes.
Processing Times
- Orders are processed within 2-5 business days.
- Orders placed after 2 PM CST or on weekends/holidays will begin processing the next business day.
Shipping Methods & Estimated Delivery
We offer several shipping options at checkout:
We offer several shipping options at checkout:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (orders must be placed before 12 PM CST)
Shipping estimates begin once your order is shipped—not when the order is placed.
Shipping Fees
Shipping Fees
- Shipping fees are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order at any time via your account or the link provided.
Shipping Restrictions
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order at any time via your account or the link provided.
Shipping Restrictions
- We currently ship to U.S. addresses only (including Alaska and Hawaii).
- We do not ship to P.O. boxes or military APO/FPO addresses at this time.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at Support@optimal-rx.com within 7 days of the delivery date. We will work with the carrier to resolve the issue.
If your package arrives damaged or is lost in transit, please contact us immediately at Support@optimal-rx.com within 7 days of the delivery date. We will work with the carrier to resolve the issue.